Join our team as an Infrastructure Support Engineer and deliver world-class services to major clients, supporting Bede’s applications, platforms, and Azure infrastructure. This role offers an excellent opportunity to collaborate with experienced professionals and enhance your skills in a dynamic, fast-paced environment. The successful candidate will receive a shift premium from day one, although the transition to the night shift pattern will only occur after successfully completing a three-month probation period. Night shifts are structured as four consecutive work nights from 22:00 to 08:00, followed by four days off, attracting a 36% shift allowance. If you’re eager to develop your career, take on new challenges, and make a significant impact through innovation, this position is perfect for you.
What you'll be doing
- Manage and support Bede’s infrastructure and microservices within a Kubernetes/AKS containerised environment.
- Monitor infrastructure using the Observability Stack to respond to alerts and resolve issues using tools like Prometheus and Elastalert.
- Design and maintain effective monitoring, measuring, and alerting configurations with Prometheus and Grafana.
- Ensure timely progression and resolution of incidents within service level agreements (SLAs).
- Collaborate across teams to troubleshoot and resolve escalated production issues.
- Proactively identify and address potential infrastructure issues before they escalate.
- Document changes and solutions to enhance future issue resolution.
- Assist engineering teams with the support and rollout of existing and new Bede products.
- Train and support new team members.
- Communicate with vendors and customers as needed.
What we are looking for
Skills & Experience Required:
- Proven experience in 2nd or 3rd line support roles.
- Strong knowledge of Linux Administration, including troubleshooting.
- Familiarity with Windows Server environments.
- Understanding of Kubernetes, Prometheus, Grafana, and ELK stack fundamentals.
- Experience with cloud services (Azure/AWS) and basic networking principles.
- Demonstrated ability to solve complex problems effectively.
- Proficiency in source control, SQL/NoSQL, and REST API basics.
- Excellent communication skills with the ability to explain complex concepts clearly.
Desirable Skills:
- Advanced Kubernetes troubleshooting and administration.
- Knowledge of TLS, CI/CD practices, MongoDB, PostgreSQL, and Argo.
- ITIL v4 Foundation certification.
What We Can Offer You
Here at Bede, we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can and to ensure we are offering the best to our colleagues by asking for feedback, so you’ll be pleased to know our benefits package is always being reviewed.
- A friendly, flexible and trust-based approach to working
- 25 days annual leave, plus 8 bank holidays and a typically very generous Christmas break
- The use of a mobile phone or tablet of your choice, with the monthly contract covered by us
- ‘Select Enhanced’ Bupa private healthcare – access from day 1 which covers all pre-existing conditions
- Fully matched private pension scheme (up to 8% matched)
- Life Assurance which pays out x4 of your salary to a nominated person(s)
- Employee Assistance Programme – Beders have access to support and practical advice on a variety of issues that might impact their life (provided by Bupa)
- Innovation time – Engineers have regular opportunities to spend time developing skills and innovating.
- A great office life! Free snacks and refreshments in the office every day as well as regular food van visits from the best places in Newcastle
- Access to Calm – the #1 app for meditation and sleep
- Lots of social events – inside and outside of the working day
- Referral Programme – help us grow our team with talented individuals and be rewarded with a referral payment of £3,000 (pre-tax)
- Bede swag – from Zoodies to t-shirts and even our much loved Bede socks!
- Bede Holidays – extra discretionary days off through the year as an extra special thank you