Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month.

Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in Sofia, Bulgaria and Toronto, Canada.

We are looking to recruit a passionate and enthusiastic Marketing Executive to join our Marketing team to help drive further commercial success and expansion for Bede.

The successful candidate will be required to work with several different departments across the business and be able to conduct themselves appropriately to a variety of people at all levels. They will be solutions focused with a passion for finding alternative methods for continued improvement of marketing practices.

The role operates a multi-discipline functionality with a branding and communications focus. This is a great opportunity for a budding and ambitious marketer to take the next step in their career and be able to influence the marketing direction and add to the success of a global company.

Key responsibilities

• Support sales and commercial strategic focus with targeted campaigns
• Copy-writing and press coordination
• Brand gatekeeper and champion with company wide support
• Events coordination
• Social media management
• CMS management
• Proactively seeking and acting on valuable advertising opportunities
• Proactively seeking effective promotional opportunities

Education, skills, experience

• 1-3 years experience
• Events experience
• Cross-discipline experience
• Good copy-writing skills
• Good relationship management with key stakeholders
• Strong organisational skills
• Creative thought
• Self starter and happy to work individually
• Gambling industry knowledge desirable but not essential
• Experience with B2B marketing preferred but not essential
• Proficient Spanish speaker highly regarded but not essential

Reports to Marketing Manager

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month.

Our headquarters are in Newcastle upon Tyne, in the heart of th enorth-east of England. We also have offices in London, Sofia and Toronto. We are looking to recruit a passionate and enthusiastic Product Training Specialist to join our Product team to help drive the success of onboarding new customers and delivering new features from Bede’s product suite.

This role will be office based in Newcastle, but you will need to be comfortable travelling from time to time to spend time at client sites around the world, including Gibraltar, Canada and South Africa; typically for 1 to several weeks at a time.

Responsibilities

• Manage the creation and delivery of all internal and external product training to ensure that all training is aligned with both the Company and Client objectives.
• Manage and deliver training for onboarding new customers to the platform and demonstrate new product functionality to existing users.
• Deliver training via both classroom and online platforms.
• Be the first point of contact for all training and system use customer questions
• Liaise with client stakeholders to gather training objectives.
• Prepare and deliver training materials.
• Create detailed training schedule and agenda with clients
• Coordinate with internal teams to ensure training environment is available.
• Coordinate and execute training plan.
• Collect, analyse and provide recommendations for training program effectiveness.
• Coordinate and plan training requirements with the clients.

Essential skills and experience

• You will have outstanding written and oral communication skills in English and previous experience in delivering technical content training in a classroom or virtually to a variety of audience levels.
• We are looking for a creative, trustworthy individual with a ‘can-do’ attitude who is highly organised and capable of balancing and prioritising a broad range of tasks and deliverables.
• The flexibility and capability of travelling to the customer’s place of business, both nationally and internationally.

Desirable skills and experience

• Knowledge of gaming industry
• Exposure to or an understanding of agile methodologies in a software development environment
• Experience of working in fast-paced industry

Reports to: ​Product Director

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month. Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London, Bulgaria and Canada.

We are looking to recruit a passionate and enthusiastic Service Desk Duty Manager to join our Service Delivery team. This successful candidate will be d​elivering a world class service to major clients, supporting and building the service relationship, ongoing incident management and escalation management, and supporting continuous service improvement. This is a great opportunity for an aspiring Service Desk Manager to join and develop their career working in growing and dynamic role.

Key Responsibilities

• Responsible for ensuring major and significant incidents are resolved within agreed Service Levels (SLA)
• Lead and manage incidents to resolution
• Support significant incident triage ensuring the correct priorities are set and the appropriate response coordinated
• Responsible for ensuring effective post incident review takes place and outcome communicated
• Support and manage 3rd party supplier governance and relationship management processes
• Responsible for timely delivery of quality of Incident Management information for Management reporting and driving ongoing incident updates and awareness
• Support Problem Management and Root Cause Analysis (RCA) processes
• Support for ensuring all accountable systems are adequately documented, licenced and regularly peer reviewed
• Support Technology Disaster Recovery process and plan
• Implement agreed revisions, or design new processes as required
• Manage customer escalations, relating to in-life services, ensuring timely and accurate communication to relevant internal and external stakeholders
• Manage, support and lead a team of Application Support and Platform Support Engineers
• Resource planning and scheduling
• Strong leadership skills and the ability to motivate and get the best out of people

Education, skills, experience

• Strong client relationship skills
• Creative and strategic thinking
• Effective organisational skills
• Ability to build strong working relationships
• Support service improvement plans liaising with the Account Managers
• Self-starter
• Resourceful and confident
• Delivery and service orientated
• Calm in a crisis
• Passionate
• Driven to succeed

Applicants will have their ITIL v3 Foundation or Practitioner qualification and have experience of delivering a support service to external customers in a digital or online environment.

Aptitude and attitude is everything for this role, and only those with a real passion to deliver a world class service need apply. This is not a hands on technical role, but a strong technical understanding of cloud based technologies would be an advantage.

This role would also suit somebody coming up through support services, service desk leadership who has experience of ITIL, incident, problem, escalation management and wishes to develop a career in Service Delivery with a successful, dynamic, diverse and rapidly growing organisation.

Reports to: S​ervice Delivery Manager

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month. Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London, Bulgaria and Canada.

We are looking to recruit a passionate and enthusiastic Platform Support Engineer to join our Service Delivery team. This successful candidate will be d​elivering a world class service to major clients, supporting Bede’s applications, platform and Azure infrastructure. This is a great opportunity to work with experienced professionals and grow your capabilities and skill sets in a fast moving and dynamic environment. This is a complex and varied role in a rapidly growing team that would suit an individual wanting to develop and challenge themselves, and wants the opportunity to influence change and development.

Responsibilities

• Manage and support Bede’s infrastructure and applications
• Maintenance and configuration of source controlled environments
• Design and maintain monitoring, measuring and alerting systems
• Progression and Resolution of incident within SLA
• Collaborate with others to troubleshoot and resolve escalated production issues
• Proactively identify potential issues, using monitoring solutions, before they become issues, and mact to resolve
• Identify, and document changes would be required to enable to resolve such issues in the future
• Work with engineering teams to implement support for pre-existing and new Bede products, providing engineering teams with assistance in identifying and adopting operational concerns
• Ensure the Bede Platform is performant and reliable
• Training and support of new team members.
• Identify and document missing processes, procedures and knowledge base articles

Education, skills, experience

• Passionate
• Driven to succeed
• Understanding of APIs and Cloud technologies specifically Azure
• Experience with Cloud provisioning tools such as Terraform
• Strong understanding of both Windows and Linux Operating Systems
• Configuration management of Linux and windows systems using tools such as Puppet, Docker etc.
• Experience in developing Puppet code, Puppet Modules and Hiera Version Control Systems (GIT, GitHub)
• Understanding of NoSQL – Redis etc
• Monitoring tools: Nagios, Icinga, Elastalert, Grafana, Prometheus or others.
• Experience using scripting & programming languages to automate frequently executed activities
• Ability to learn and adapt quickly to new technology
• Self-starter

Applicants will have experience delivering a support service to external customers ideally in a digital or online environment. A strong technical understanding of cloud based technologies would be an advantage. ITIL certification would be desirable but it not essential.

Aptitude and attitude is everything for this role, and only those with a real passion to deliver a world class service need apply.

Reports to: S​ervice Desk Duty Manager

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month. Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London, Bulgaria and Canada.

We are looking to recruit a passionate and enthusiastic Application Support Engineer to join our Service Delivery team. This successful candidate will be d​elivering a world class service to major clients, supporting Bede’s applications and platform. This is a great opportunity to work with experienced professionals and grow your capabilities and skill sets in a fast moving and dynamic environment. This is a complex and varied role in a rapidly growing team that would suit an individual wanting to develop and challenge themselves, and wants the opportunity to influence change and development.

Responsibilities

• Provide Tier 2 issue triage
• Progression and Resolution of incidents within SLA
• Liasing with other teams department to resolve complex issues
• Timely escalation of incidents
• Identify and document missing processes, procedures and knowledge base articles
• Ownership of issues escalated from customer services
• Provide a high level of customer service at all times
• Ensure tickets are kept up to date with progress at a level they could be picked up by anyone in the team
• Record opportunities to prevent repeat incidents
• Provide support to production team in configuring new and existing sites.
• Training and support of new team members.
• Knowledge of each of the key journeys and components.
• Testing as part of fault diagnosis

Education, skills, experience

• Driven to succeed
• Passionate
• Excellent verbal and personal communication skills
• Fast learner
• Comfortable explaining complex concepts
• Ability to build strong working relationships
• Experience in a role which brings you into contact with clients
• Self-starter
• Resourceful and confident
• Experience in a technical support role ideally in a service desk environment

Applicants will have experience delivering a support service to external customers ideally in a digital or online environment but not essential. ITIL certification would be desirable but is not essential.

Aptitude and attitude is everything for this role, and only those with a real passion to deliver a world class service need apply.

Reports to: S​ervice Desk Duty Manager

​Job Title: Software Engineer

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing tens of millions of transactions per month.

Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London and Sofia, Bulgaria. We are looking for a motivated individual with a background in ETL, data-integrations and Data Warehousing to join our growing BI team. The BI team at Bede is responsible for maintaining a mature and rich data product. Built primarily on Microsoft SQL Server for storage, utilising Pentaho Data Integration for ETL and hosted in the Microsoft Azure Cloud, the Bede data product suite is designed to enable operators on the Bede Gaming platform to intelligently analyse their data and integrate specialist tooling requiring data into their business process.

This includes:

• Staging raw-data from the Bede platform enterprise service bus in near-real-time into the Bede Data Vault
• Refining the staged data into the Data Warehouse presentation layer
• Supporting a range of low-latency and refined data feeds to operator data ecosystems
• Developing and maintaining high-quality integrations into an operator’s chosen 3rd party tooling, for example CRM, ERP or financial processing systems
• Supporting an out-of-the-box data visualisation tool allowing non-technical business users to easily interrogate Bede’s Data Warehouse

Working in an agile-scrum team, your responsibilities as a BI Engineer would include:

• Collaborating with the team to refine scope and define solutions to business requirements.
• Developing ETLs using the Pentaho Data Integration tool refining Bede platform data and integrations into external services.
• Performing peer-review of other team members’ code
• Supporting the testing of new data flows
• Monitoring and maintaining the data pipeline in pre-production and production environments.

Required skills:

• Thorough understanding of SQL
• Experience working with ETL processes (any off the shelf solutions)
• Ability to interpret complex business requirements

Desirable skills:

• Experience working with Pentaho
• Experience tuning SQL Server
• Demonstrable experience with OLAP concepts & MDX
• Understanding of DataVault pattern
• Experience with Near Real Time Reporting
• Experience in working with Multi Terabyte Data Warehouse projects
• Experience integrating data into 3rd party products such as CRM systems.

Reports to: Head of Data.

Bede Gaming is leading supplier in the online gambling and social industries showing great progress over the last few years. We build world class platforms for the online gambling industry and we power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month.

The company is headquartered in the UK and employs a total of 160 people. The Sofia office currently accounts for 40 high quality engineers. We are dedicated to providing an outstanding working atmosphere and making Bede Gaming one of the best places to work.

Bede is passionate about crafting outstanding software. We are strong advocates of continuous integration and won’t be shy if you ask about our test coverage. Bede works on a cutting edge technology stack and isn’t afraid to use the latest tools.

We are currently looking for Software Developers to join our .NET team. The successful candidates will be based in the Sofia office and have a proven track record of experience in developing .NET web based solutions.

Required​ ​skills:

• 3+ years experience in the .NET Framework Web Stack (ASP.NET MVC, ASP.NET Web
  API)
• Good understanding of OOP and SOLID principles
• Experience with SQL or NoSQL databases
• Good understanding of design patterns
• Experience with HTML5/Javascript/CSS is not required, but will be considered a plus

Personal​ ​characteristics:

• Excellent communication skills at both technical and non-technical level
• Passion for delivering quality software solutions
• Work well individually or as part of a team
• Self-starter willing and able to take ownership and assume responsibility
• Ability to manage own time and prioritise effectively

What​ ​we​ ​offer:

• Competitive salary and an opportunity for career growth
• Flexible working hours, 23 days annual leave
• Opportunity to work from home up to 4 days a month
• Social package – vouchers and a gift card
• Supplemental health insurance
• Team buildings and social events
• Friendly working environment

Site Reliability Engineer

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month.

Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London and Sofia, Bulgaria.

We are looking to recruit a Site Reliability Engineer to join our Fabric Team. You’ll work in a highly collaborative way to drive efforts to build, support and improve our infrastructure and tools used by our development teams to run the services that make up our platform. We expect that you demonstrate and apply exemplary engineering practices to increase agility, improve quality and help reduce downtime in all our solutions.

As Bede embraces DevOps culture you’re also expected to drive this change and ensure that we embed Agile and DevOps principles in everything we do. We are looking for candidates for both our Newcastle and Sofia offices.

KEY RESPONSIBILITIES:

• Automate, automate, automate
• Deliver solid infrastructure as code and desired configuration state solutions by
  using automation tools such as Terraform and Puppet
• Design and implement solutions that boost the stability , scalability , performance
  and security of Fabric products
• Support services once they are live by measuring and monitoring availability,
  latency and overall system health
• Work towards integrating the delivery of the infrastructure into the CI/CD pipeline,
  including helping to implement automated testing.
• Mentoring / supporting engineers regarding tools, concepts and best practices
• Evangelise DevOps culture of continuous improvement within Bede
• Conduct knowledge sharing sessions with people within and outside the team and
  evolve Fabric products documentation
• Contribute to healthy team culture and engagement in the team’s current
  priorities.
• Escalate any issues and propose solutions for mitigation

REQUIRED SKILLS:

• Strong understanding of both Windows and Linux Operating Systems
• Experience with cloud operations and site reliability
• Understanding of emerging technologies and practices for operating modern
  distributed services within the cloud
• Experience with common monitoring systems such as Nagios, Icinga, New Relic.
• Strong understanding of Git
• Experience in using Puppet or other similar tool like Chef, Ansible etc.
• Skilled in one or more scripting languages (e.g. Bash, Python, Powershell)
• Experience with SQL and/or NoSQL data store technologies.
• Familiarity with agile development practices, continuous integration and test
  automation
• Desire to continually learn, improve and challenge our current methods of
  operating the Bede platform

DESIRABLE SKILLS: 

• Experience in Terraform or similar
• Experience in Azure
• Experience in Automated Infrastructure Testing (e.g. Beaker, Test Kitchen)
• Understanding of compiled or interpreted programming languages such as C#, Go, Ruby.
• Knowledge of/experience with containerisation technologies such as Docker,  Kubernetes, Nomad etc.

Bede Gaming is a leading supplier of software to the online gambling and social gaming industries. We power some of the biggest brands globally, working in regulated markets and processing hundreds of millions of transactions per month.

Our headquarters are in Newcastle upon Tyne, in the heart of the north-east of England. We also have offices in London and Sofia, Bulgaria.

We are looking to recruit a passionate and enthusiastic Automation QA Engineer. The successful candidate will conduct automation testing of all upcoming features developed by the team throughout different components of the Bede platform as well as maintain any existing automated tests under the team’s remit.

Required skills

• 1+ years experience in any object oriented programming language (C# is preferred)
• 2+ years of specialized experience in software testing, data and functionality validation
• Ability to translate business requirements into test cases
• Experience with Git or other version control system
• Ability to drive process improvements
• Outstanding analytical skills and a keen eye for detail

Personal characteristics

• Excellent communication skills at both technical and non-technical level
• Passion for delivering quality software solutions
• Work well individually or as part of a team
• Self-starter willing and able to take ownership and assume responsibility
• Ability to manage own time and prioritise effectively